WiRoadtrippers Refunds and Returns Policy
Effective Date: November 22, 2023
1. Overview
At WiRoadtrippers, we aim to provide high-quality products and services for road trip and camping enthusiasts. If you’re not entirely satisfied with your purchase, we’re here to help with our straightforward refunds and returns policy.
2. Return Conditions
- Timeframe: You have 15 days from the date of purchase to initiate a return.
- Condition of Goods: Returned items must be unused, in the same condition that you received them, and in their original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
3. Non-Returnable Items
Certain types of items cannot be returned, including:
- Customized or personalized items.
- Sale items (only regular priced items may be refunded).
- Perishable goods such as food or magazines.
- Hazardous materials or flammable liquids.
4. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return.
- Return Authorization: We will provide you with a return authorization and instructions on where to send the returned items.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
6. Exchanges
If you need to exchange an item for the same item in a different size or color, send us an email at [email protected]. Please note that shipping costs for exchanging items are the responsibility of the customer.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement and cover any shipping costs involved.
8. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
- Email: [email protected]
- Address: WiRoadtrippers, E12780A Clingmans Rd, Baraboo WI 53913